Terms of Service

Last Updated: 12/34/5678

Welcome to Carboné One. These Terms & Conditions (“Terms”) govern your access to and use of our website and the purchase of our products. By using this website, you agree to be legally bound by these Terms.

These Terms are drafted in accordance with applicable Indian laws, including the Information Technology Act, 2000, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.

1. Legal Entity & General Information

This website is operated by Carboné One, a brand owned and managed by Harvessa LLP.

Throughout the website, the terms “we”, “us”, and “our” refer to Carboné One / Harvessa LLP.

By accessing our website or purchasing from us, you agree to these Terms, along with all policies referenced herein (including Privacy Policy, Shipping Policy, and Return & Refund Policy).

2. Eligibility

• You must be at least 18 years of age to use this website
• Minors may use the website under supervision of a parent or legal guardian
• You agree that all information provided by you is accurate, complete, and up to date

3. Nature of Products

Carboné One offers activated carbon-based air purification products designed using adsorption technology.

• Products are intended for odour removal and air purification purposes only
• They are non-medical and non-clinical products
• They are not certified medical devices
• They should not be used as a substitute for:
  • Professional healthcare advice
  • Industrial-grade air filtration systems

Product effectiveness may vary based on environmental conditions and usage.

4. Product Information

We strive to ensure all product details are accurate. However:

• Minor variations in appearance, packaging, or colour may occur
• Errors in product descriptions, pricing, or availability may occur
• We reserve the right to:
  • Correct errors without prior notice
  • Modify or discontinue products at any time

5. Pricing & Payments

• All prices are listed in Indian Rupees (INR)
• Prices are inclusive/exclusive of applicable taxes (GST) as clearly stated
• No hidden charges beyond checkout
• Payments must be made at the time of purchase using approved payment methods:
  • Credit/Debit Cards
  • UPI
  • Wallets / Net Banking

We do not store your payment information. Payments are processed via secure third-party gateways.

6. Order Acceptance & Cancellation

• Orders are confirmed only after successful payment and confirmation communication
• We reserve the right to refuse or cancel orders due to:
  • Pricing errors
  • Stock unavailability
  • Suspected fraudulent activity

If an order is cancelled:

• A full refund will be processed as per applicable RBI guidelines

Cancellations by customers are subject to our Cancellation Policy.

7. Shipping & Delivery

• Delivery timelines are estimates and may vary
• Shipping terms are detailed in our Shipping Policy
• We are not responsible for delays caused by:
  • Courier partners
  • Natural events
  • Logistics disruptions

Risk and ownership transfer to the customer upon delivery.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, in compliance with the Consumer Protection Act, 2019.

• Only eligible products may be returned
• Certain items (e.g., sale items or used products) may not qualify
• Refund timelines and conditions are clearly defined in the policy

9. Intellectual Property

All content on this website, including:

• Text
• Graphics
• Logos
• Product designs
• Images

…is the exclusive property of Harvessa LLP. and protected under:

• Copyright Act, 1957
• Trademark laws

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Conduct

By using our website, you agree not to:

• Violate any applicable laws or regulations
• Engage in fraudulent activities or impersonation
• Transmit malware, viruses, or harmful code
• Attempt unauthorized access to systems
• Use the platform for unauthorized commercial purposes

11. Limitation of Liability

To the fullest extent permitted by law:

Carboné One shall not be liable for:

• Indirect, incidental, or consequential damages
• Misuse of products
• Failure to follow instructions
• Variations in product performance

Maximum liability is limited to the purchase value of the product.

12. Disclaimer of Warranties

• Products are provided on an “as-is” basis
• We do not guarantee:
  • Complete elimination of pollutants
  • Identical results across environments

Performance depends on usage conditions and external factors.

13. Indemnification

You agree to indemnify and hold harmless Carboné One and Harvessa LLP. from:

• Claims
• Liabilities
• Damages
• Legal expenses

arising from:

• Your use of the website
• Breach of these Terms

14. Data Protection & Privacy

We follow reasonable security practices under the Information Technology Act, 2000.

Your data is handled in accordance with our Privacy Policy.

15. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including:

• Natural disasters
• Government actions
• Supply chain disruptions
• Technical failures

16. Grievance Redressal (E-Commerce Compliance)

As required under the Consumer Protection (E-Commerce) Rules, 2020:

Email: [Insert Email]
Response Time: Within 48 hours
Resolution Time: Within 30 days

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in:
Mumbai, Maharashtra, India

18. Changes to Terms

We reserve the right to update or modify these Terms at any time.

• Changes become effective immediately upon posting
• Continued use of the website constitutes acceptance of revised Terms

19. Contact Information

Carboné One
Email: [Insert Email Address]

Acknowledgment

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.